Common Questions
What is a pickup location?
Pickup Locations are simply places where we meet you with your order. Common locations are home driveways or parking lots. Each location is organized by a volunteer Location Leader who helps to facilitate each delivery.
How do pickup days work?
Arrive at the pickup location at your scheduled time. You will be greeted by our farm's friendly delivery driver. Provide the name on your order and we will carry it to your vehicle. (Your order will be in boxes so you will not need coolers unless you are traveling more than an hour.)
What should I bring on pickup days?
We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process.
How is my order packaged?
All meat items come individually packaged and frozen. Your items will always be packed in boxes or bags for your convenience.
How do I add to my current order?
You can simply login anytime before your upcoming deadline and add to an existing order.
What payment methods are accepted?
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed. (Due to liability and efficiency reasons we only accept credit card payments. Thank you for your understanding as we attempt to reduce unnecessary liabilities for our delivery personnel.)
Is there a delivery fee?
In order for us to help cover fuel and labor cost all orders incur a $3.50 handling charge and 15¢/lb delivery fee. (Fees capped at $20) There are no fees on orders picked up at our farm in Asheboro, NC.
Can a friend pick-up my order?
Yes, just be sure to have an active credit card on file so your order can be charged prior to pickup
When are the order deadlines?
Most order deadlines are 5 days prior to the delivery date. See locations for specific date deadlines.
Can my location leader hold my order?
This is strongly discouraged because of the extra burden that it adds for our volunteer Location Leaders.
Ordering Policies
Order totals are estimated
Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.
Payment is required before pickup
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed.
Short stock items
Please understand that Back To Earth Farm is a small farm not a large warehouse. If an item becomes unavailable your final total as well as any applicable delivery fees will be reduced.
Cancelations & missed pickups
ALL orders require a 48 hour cancelation notice prior to your scheduled pickup time. If you miss your pickup without providing a 48 hour cancelation notice a $25 restocking fee will be charged to your credit card on file. (Routine occurrences will result in cancelation of service.)
Be sure to mark your calendars for your order pickup date and precise scheduled pickup time! To be fair to other customers we cannot wait on latecomers. If you show up late, our delivery truck will already be in transit to the next stop.